FAQ

General
Q1: What is the benefit of using Aluminium door than the other?

A unique combination of properties makes aluminium and its alloys one of the most versatile engineering, construction, and home decoration materials available today.

Aluminium has following advantages:
  • Easy to install
  • Strong & Durability
  • Light weight
  • Corrosion resistance
  • Easy to clean
  • Easy surface treatment
  • Water resistance
  • Recycleable
  • Non Magnetic
  • Rust-free
  • No need painting
  • Unflameable
  • Anti-termites
Q2: I have bad experience with noisy Aluminium Door previously, will your Bi-Fold Door noisy when sliding?
Noises happened when sliding can be due to several causes, some of it due to the dust accumulation on the sliding track, thus always keep the bottom track clean and clear from dust. Besides, it might be caused by insufficient wax; this could be solved by applying wax on the bottom track.
Q3: Can I make my purchase directly from you?
For your information, we do not direct liaise with end user, kindly provide us your address here or email us at enquiry@vitally.com.my so we could allocate the nearest dealer to you.
Q4: I would like to install a door for my house, do you provide installation services?
For your information, we are only able to assign installer in Penang, KL and Klang Valley regions currently. For regions beyond that, kindly consult with our allocated dealer for further information. Kindly leave your enquiry and address here and we will assign the nearest dealer for you.
Q5: Which one is the best? Bi-Fold door? Sliding door? Or Swing door?
There is no ‘one best product’ ever that could fit every home due to different house condition, different lifestyle, and different requirement. However, our dealer could advise you which is better and suitable for you based on your budget and house conditions.
Q6: How much is your door cost?
Thank you for your interest in our products. However, we are regret that we do not direct liaise with end user, please leave us your contact and address here so that we could allocate the nearest dealer to you.
Q7: Do you provide any warranty for your panel? Will colour fade over certain period of time?

Yes, we do provide colour warranty for our Eco Art Panel, colour is warranted 10 years based in accordance to the terms and conditions of Standard Procedures / Method of test which specified in ASTM G154-06 Standard Practices for Operating Fluorescent Light Apparatus for UV Exposure of Non-metallic Materials. (By SIRIM Malaysia)

Q8: For spare parts wear and tear, will you provide replacement spare part?
You could return to the dealer who install for you and ask for replacement spare part at subjected charges.
Q9: How long is the lead time from order confirmation to installation?
Usually, the lead time from order confirmation to installation will takes around 2 weeks’ time. Kindly check with our appointed dealer for accurate lead time when placing your order.
Maintenance and Care
Q10: How should I maintain and care for my Aluminium Door?

The life of an Anodised, powder coated or painted finish can be greatly enhanced if a regular maintenance program is adopted. Therefore, some useful guidelines provided below for the protection of Aluminium Finishes.

DOs DON’Ts
  1. Protect exposed aluminium surfaces until all wet trades have been completed.
  2. Any cement or acid should be removed as soon as practical.
  3. When cleaning, wash down all surfaces with a neutral detergent and rinse thoroughly.
  4. Remove awkward deposits on ANODISED aluminium, with a suitable nylon abrasive cleaning pad or brush, plus neutral detergent, and then rinse.
  5. Remove awkward deposits on POWDER COATED aluminium, with a suitable soft cloth, plus a neutral detergent, and then rinse.
  1. Wire brushes, steel wool, emercy paper are NOT recommended under any circumstances.
  2. Avoid mechanical damage from scaffolding, bad handling, etc.
  3. Do not allow cleaning with pool acid on anodized finishes.
  4. Do not allow cleaning with abrasive pads on powder coated surfaces.
  5. Do not allow mortar-cleaning chemicals to come into contact with powder coated and anodized surfaces.
  6. Do not allow strong alkalis such as caustic soda, lime, etc. to come into contact with aluminium.
Q11: How should I maintain my Bi-Fold Door?
  1. Always keep the bottom track clean and clear from dust using rag.
  2. Apply wax on the bottom track to smooth the sliding-folding effect.
Q12: How should I care for the Insect Screen?
We recommend using microfiber cloth for the screen maintenance rather than a normal rag. Microfiber cloth is the excellent choice for cleaning with little water usage and is reusable as well.
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